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Open New Residential Account Tenant Form

To open a Guelph Hydro Residential Account and arrange for new service, complete all steps.

Fields marked with an asterisk(*) must be completed

Step 1 - Add Customer Information

Customer Information
 
 
Employment
  
  
  
  
Government Program
  
  
  

Step 2 - Add Identification Information

Identification Information
*Drivers License/ Other Unique Identifier
  
  

Previous Address (where you are moving from)

Step 3 - Add Service Profile Information

Service Profile Information
Service address where service will be provided under the contract for which you will be an account holder and responsible.



Do you own or rent this property?
Are you a landlord for this property?

Guelph Hydro will disconnect electrical service to properties upon move out of an occupant if an new occupant account has not been established. This disconnection will be processed automatically if the new occupant does not contact Guelph Hydro. New Owners/Landlord's/Property Managers wishing to avoid disconnection of electrical service can opt for auto-reinstate which automatically transfers electricity service into your name before disconnection.
Auto reinstate for 1 year?

Are you a student?
Landlord Information

Permanent living address (address where you live while not renting)?

Step 4 - Add Billing Information

Billing Information
Are you interested in Pre-Authorized Payments(PAP)?

How do I enroll?

My Mailing address is the same as my new service address?

Step 5 - Add Alternate Contact Information

Alternate Contact Information
To protect your personal information we will not discuss or disclose account information with anyone other than the person named on the account. If there is a second or third party you wish to authorize to represent you in respect to your account with us please complete this section of the form.

Step 6 - Add Additional Account Holder

Other Account Holder Responsible for the Service Contract
If this information is provided, Guelph Hydro will contact the second party for authorization to be added as a responsible account holder.

Step 7 - Submit my request

By providing Guelph Hydro Electric Systems Inc. with personal information as set out in this document, I hereby consent to the collection, retention and use of this information by Guelph Hydro Electric Systems Inc. in accordance with its privacy policy, which is available at www.guelphhydro.com

To start new service we need to access your meter(s). If we cannot access your meter, for example if you are not home and your meter is located inside, please make sure you have arranged for someone to meet the service technician so that he/she, may read your meter. If you are not sure whether your meter is accessible, please call our Customer Service Department at 519-822-3010.

For electric services that are currently "OFF", the service technician will re-enable your meter only if you or your representative is present for access. It will be your responsibility to turn on the main power switch after we have re-enabled the meter.

I confirm that the information I have provided is accurate, that I am requesting services from Guelph Hydro Electric Systems Inc, and that I accept responsibility to be billed appropriately as of the move-in date.