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Open New Residential Account Student Form

To open an Alectra, formerly Guelph Hydro, Residential Account and arrange for new service, complete all steps.

Fields marked with an asterisk(*) must be completed

Step 1 - Add Customer Information

Customer Information
Government Program

Step 2 - Add Identification Information

Identification Information
*Drivers License/ Other Unique Identifier

Previous Address (where you are moving from)

Step 3 - Add Service Profile Information

Service Profile Information
Service address where service will be provided under the contract for which you will be an account holder and responsible.

Do you own or rent this property?
Are you a landlord for this property?

For landlord agreements to transfer or disconnect the electricity service at rental premises when a tenant closes their account, or to update existing transfer agreements with your choice of Time-of-Use or Tiered Pricing, please submit a completed Landlord Agreement and Rate Option Selection Form.
For more information, please visit the Property Manager and Landlord Services page

Are you a student?
Landlord Information

Permanent living address (address where you live while not renting)?

Step 4 - Add Billing Information

Billing Information
Are you interested in Pre-Authorized Payments(PAP)?

How do I enroll?

Billing Optionality TOU, ULO or TIERED?

To learn more visit

My Mailing address is the same as my new service address?

Step 5 - Add Alternate Contact Information

Alternate Contact Information
To protect your personal information we will not discuss or disclose account information with anyone other than the person named on the account. If there is a second or third party you wish to authorize to represent you in respect to your account with us please complete this section of the form.

Step 6 - Add Additional Account Holder

Other Account Holder Responsible for the Service Contract
If this information is provided, Alectra Utilities (formerly Guelph Hydro) will contact the second party for authorization to be added as a responsible account holder.

Step 7 - Submit my request

To start new service we need to access your meter(s). If we cannot access your meter, for example if you are not home and your meter is located inside, please make sure you have arranged for someone to meet the service technician so that he/she, may read your meter. If you are not sure whether your meter is accessible, please call our Customer Service Department at 519-822-3010.

For electric services that are currently "OFF", the service technician will re-enable your meter only if you or your representative is present for access. It will be your responsibility to turn on the main power switch after we have re-enabled the meter.

I consent to the personal information contained on this form being collected by Alectra Utilities in support of its obligations under the Electricity Act, 1998 and the Ontario Energy Board Act, 1998, applicable Ontario Energy Board Codes and Rules, associated policies, standards and procedures and its electricity distribution license. Use and disclosure of the personal information shall be governed by the Municipal Freedom of Information and Protection of Privacy Act. Questions about this collection should be directed to Alectra Utilities' Privacy Officer, 2185 Derry Road West, Mississauga, ON L5N 7A6; email:

I confirm that the information I have provided is accurate, that I am requesting services from Alectra Utilities (formerly Guelph Hydro Electric Systems Inc.), and that I accept responsibility to be billed appropriately as of the move-in date.